A lightweight operating system called Chrome OS was created by Google to run on Chromebooks, notebooks made exclusively to be used with the Chrome browser. It can be upsetting and unsettling to receive the notification Chrome OS is missing or damaged while using a Chromebook.
But there are a number of techniques you can apply to resolve this problem and restart your Chromebook. We’ll go through the potential recovery techniques in depth in this article, and they work the same for Chromebooks made by companies like Dell, Acer, HP, Lenovo, Asus, etc.
Perform a hard reset/Factory reset/Power wash your Chromebook for Chrome OS is Missing Damaged
The first and simplest method to fix the “Chrome OS is missing or damaged” error is to perform a hard reset. A hard reset will erase all the data on your Chromebook, but it can often fix any issues that are preventing your Chromebook from starting up properly. Here’s how to perform a hard reset on your Chromebook:
- Hold down the power button while you wait for your Chromebook to shut down
- To restart your Chromebook, press the power button.
- Then, press the Ctrl, Alt, Shift, and R buttons on your keyboard when you see the notice “Chrome OS is missing or damaged.”
- To start the reset procedure, click the “Restart” button.
- To reset your Chromebook, adhere to the directions on the screen.
Also Read: Chromebook Recovery Utility in 6 Steps
Method 2: Produce a USB or SD card for recovery for Chrome OS is Missing Damaged
You can use a recovery USB or SD card to restore Chrome OS if a hard reset doesn't work. Here is how you do it:
Install Chromebook Recovery Utility
Install the Chromebook Recovery Utility first and Visit the Chrome Web Store page for the Chromebook Recovery Tool.
Add it to chrome
After clicking “Add to Chrome,” select “Add app.” and to install the app, open it and adhere to the on-screen directions.
Insert a USB or SD card
Produce a USB or SD card for recovery or also you can use a USB stick or SD card as a recovery device; insert it. To build a recovery USB or SD card, use the Chromebook Recovery Tool and adhere to the on-screen directions
Produce Recovery USB
Insert the recovery USB or SD card and once you've created the recovery USB or SD card, insert it into your Chromebook.
Enter recovery mode
Press and hold the Esc + Refresh keys on your keyboard and While holding the Esc + Refresh keys, press the power button to turn on your Chromebook.
Follow the on-screen instructions
Release the Esc + Refresh keys when you see the “Chrome OS is missing or damaged” message and Adhere to the on-screen directions
Note: This will erase all the data on your Chromebook, So, make sure to back up any important files before proceeding.
Also Read: How to Restart a Chromebook
Method 3 : Contact Google Support for Chrome OS is Missing or Damaged
- If neither of the above methods works, you can contact Google Support for further assistance.
- You can visit the Google Support website or call their support hotline to get help with your Chromebook.
Reasons for Chrome OS is missing or damaged Error and some tips to avoid the error
The “Chrome OS is missing or damaged” error message typically appears on a Chromebook when the operating system is unable to start up properly. This could happen for a number of reasons,
- If a software update for Chrome OS fails to install properly, it can cause the operating system to become corrupted and prevent it from starting up.
- Make sure to install software updates for Chrome OS as they become available.
- This can help prevent issues caused by outdated or incompatible software.
In some cases, hardware issues such as a faulty hard drive or RAM can cause the “Chrome OS is missing or damaged” error message to appear.
Malware or viruses
- Malware or viruses can cause damage to the Chrome OS and prevent it from starting up.
- Be cautious when installing third-party software on your Chromebook.
- Only install software from trusted sources and avoid downloading and installing software from unknown or unverified sources.
- If your Chromebook experiences a sudden power failure or shutdown, it can cause the operating system to become corrupted and prevent it from starting up.
- Avoid sudden power loss or shutdowns, as these can cause the Chrome OS to become corrupted.
- Always shut down your Chromebook properly and avoid unplugging it while it’s in use
- In some cases, user errors such as improper shutdown or improper removal of external devices can cause the Chrome OS to become corrupted and prevent it from starting up.
- Handle external devices such as USB drives and SD cards properly.
- Always eject them before removing them from your Chromebook to avoid data corruption.
Back up your data
- Regularly back up important data to an external hard drive or cloud storage service.
- This can help you recover your data in case of a catastrophic failure of your Chromebook.
It’s important to note that the “Chrome OS is missing or damaged” error message can be caused by a variety of factors, and identifying the specific cause of the issue can sometimes be difficult. However, by the above recovery methods outlined in this article, you can often fix the issue and get your Chromebook up and running again.
Find Update on: How to Change Language on Chromebook
Will fixing the “Chrome OS is missing or damaged” error delete your data?
- It depends on the recovery method you use.
- Power washing your Chromebook or reinstalling Chrome OS using the Chromebook recovery utility will delete all data from your device.
- Creating a recovery USB drive should not delete any data from your Chromebook, but it’s still a good idea to back up your important files before attempting any recovery method.
How quickly can the error be fixed?
- The time it takes to fix the error can vary depending on the recovery method you use and the extent of the damage to your Chromebook.
- Power washing your Chromebook can take anywhere from a few minutes to an hour, depending on the size of your hard drive.
- Reinstalling Chrome OS using the Chromebook recovery utility can take several hours.
What should I do if the recovery USB drive doesn't work?
If the recovery USB drive doesn't work, you may need to try a different recovery method or contact technical support for further assistance.
How do I reinstall Chrome OS using the Chromebook recovery utility?
To reinstall Chrome OS using the Chromebook recovery utility, you'll need to follow the instructions provided by the utility. Typically, this involves booting your Chromebook from the recovery USB drive and following the prompts to reinstall Chrome OS.
How can the error “Chrome OS is missing or damaged” be avoided?
To prevent the error from occurring, you can keep your Chromebook up to date with software updates, avoid installing third-party software from untrusted sources, use antivirus software, avoid sudden power loss or improper removal of external devices, and back up your data regularly
What should I do if none of the recovery methods work?
If none of the recovery methods work, it may be a sign of a more serious hardware issue. In this case, you may need to contact technical support or take your Chromebook to a repair center.
Can I recover my data if I need to power wash my Chromebook to fix the “Chrome OS is missing or damaged” error?
No, power washing your Chromebook will erase all data from your device, so it's important to back up your important files before proceeding.
What should I do if the “Chrome OS is missing or damaged” error keeps occurring even after I've fixed it?
If the error keeps occurring even after you've fixed it, it may be a sign of a more serious issue with your Chromebook. Try contacting technical support or taking your device to a repair center for further assistance.
How often should I back up my data to prevent data loss in case of the “Chrome OS is missing or damaged” error?
It's a good idea to back up your data regularly, such as once a week or once a month, depending on how frequently you use your Chromebook and how important your data is to you. You can use cloud storage services or an external hard drive to back up your data.